Shipping policy

This Shipping Policy applies to all physical products purchased from JOONKE GROUP LTD.

We currently ship within Europe.

Worldwide shipping may become available in the future depending on logistics and product availability.

Orders are typically processed within 1–5 business days after payment confirmation.

Processing times may vary during holidays, high-demand periods, or promotional campaigns.

Estimated delivery times vary depending on destination and shipping provider.

Typical delivery estimates within Europe:

• Cyprus: 1–5 business days
• European Union countries: 5–15 business days

Delivery times are estimates only and are not guaranteed.

Shipping costs are calculated at checkout based on:

• Delivery destination
• Product size and weight
• Shipping method

Additional customs duties, taxes, or import fees may apply depending on the destination country and are the responsibility of the customer.

Where available, tracking information will be provided after shipment confirmation.

Customers are responsible for providing accurate shipping details.

JOONKE GROUP LTD is not responsible for delays or failed deliveries caused by incorrect addresses or incomplete customer information.

While we work with reliable shipping providers, we are not responsible for delays caused by:

• Customs processing
• Courier delays
• Weather conditions
• Force majeure events
• Carrier-related issues beyond our control

If your shipment appears lost, please contact us and we will do our best to assist.

If your package arrives visibly damaged, please contact us as soon as possible at:

Please include:
• Order number
• Photos of packaging and products
• Description of the issue

Certain fitness equipment products, including kettlebells, may require additional shipping time due to weight, handling, or courier restrictions.

JOONKE GROUP LTD

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